At Exhaust Auto Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website and services, you agree to the terms of this policy.

Information We Collect

  • Personal Information: When you place an order, we collect personal information such as your name, email address, shipping address, phone number, and payment details.

Use of Information

  • Order Processing: We use your personal information to process and fulfill your orders, provide customer service, and communicate with you about your order.
  • Improvement of Services: Non-personal information helps us improve our website’s functionality and user experience.
  • Marketing: With your consent, we may send you promotional emails about our products, services, and special offers. You can opt-out at any time by following the unsubscribe instructions in the email.

Your Rights

  • Access and Update: You have the right to access and update your personal information by logging into your account or contacting us directly.
  • Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in those emails.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [Your Contact Information].

Terms and Conditions

Orders

  • Non-Cancellation Policy: Once a tracking number is generated, consider the item shipped and your order cannot be cancelled. Customers that refuse items will lose their entire purchase, as the items are not returned to us.
  • Signature Requirement: A signature may be required upon delivery. Please plan accordingly.
  • Return to Sender: Customers that attempt a ‘return to sender’ approach for returns will be charged the full retail rate for shipping both ways plus a $50 administrative fee or lose out on their entire purchase.
  • Reporting Damages: Any damages or missing items must be reported via confirmed email within 24 hours of receiving the item.
  • Customer Responsibility: We are not responsible for customers who receive a door tag and do not pick up their items or if multiple delivery attempts are made without action.

Returns

  • Return Policy: Returns are accepted within 30 days with an RMA. A 15% restocking fee applies to all returns.
  • Shipping Costs: No refunds on shipping charges. Return shipping charges are not covered by us, and we do not issue return labels. Any charges billed to us from any carrier will be deducted from refunds.
  • Return Shipping: Any returns shipped back via a method other than USPS (postal service) will result in a minimum of $50 deducted from the refund.
  • Condition of Returns: Used, damaged, painted, or modified items will not be accepted as returns. Catalytic converters that are used, melted, discolored (ran until red-hot), or broken will not be accepted as returns and are not covered under warranty.
  • Late Returns: Returns shipped past 30 days will have a minimum 50% restocking fee applied.

Shipping

  • Estimated Shipping Times: All shipping times listed are estimates only, not guarantees. We strive to ship as soon as possible.
  • Specific Date Requirements: If you need an item by a specific date, please contact us via email prior to purchasing.
  • Shipping Delays: We are not responsible for shipping delays due to carrier schedules, Customs inspections, weather, etc.

Customer Responsibility

  • Product Description: Please read the entire product description, not just the part title. Ensure that the item works for the applications listed.
  • Fit and Compatibility: Do not assume compatibility across different model years unless explicitly stated.
  • Labor Costs: We do not cover labor costs to install, remove, or modify items. If an item does not fit your vehicle, do not modify it—return it instead.
  • Return Shipping: Return shipping charges can be very expensive. We will exchange incorrectly purchased items, but you are responsible for the shipping cost of the exchanged item.

Warranty

  • Warranty Coverage: Warranties offer replacement of the defective part with another part; no refunds and no reimbursements of labor costs, shipping costs, or other expenses.
  • No Warranty on Specific Items: No warranty on melted or broken converters. Catalytic converters are not covered under warranty unless proof is provided that the primary oxygen sensor was replaced at the same time.
  • Original Purchaser: Warranties apply only to the original purchaser of the part and to the application (vehicle) for which it was listed in our catalog.
  • Commercial Use: Terms listed apply for parts used on private passenger vehicles only; commercial, fleet, or off-road vehicles may have more limited coverage.
  • Warranty Term: Replacement under warranty does not extend the term of the warranty. Warranties begin upon delivery.
  • Administrative Charge: An administrative charge may be applied to units replaced under warranty.

Thank you for choosing Exhaust Auto Solutions. Please read all terms and conditions prior to purchasing to ensure a smooth transaction.